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Visiting and Phone Hours
Due to the nature of the work we do at the clinic, visiting needs to be controlled in various ways. Some of our units have stricter visiting policies than others, depending on the profile of the patients who are being treated.
General Psychiatry Unit
General patients do not have many restrictions in terms of visiting or phone calls. Visitors are allowed from the first day of admission but will only be allowed between Visiting and Phone Hours:
| Phone Hours: |
No restrictions on phones other than to switch off during group times |
| Visiting Hours: |
Monday to Friday |
18:00 to 20:00 |
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Weekends & Public Holidays |
14:00 to 17:00 |
Dual Diagnosis Unit
DDU patients are allowed visiting privileges from Day 6. Days for phone and visiting privileges alternate so if visiting falls on a phone day, the person will unfortunately have to wait until the next available visiting day. To protect our patients’ privacy and recovery we only allow visitors who are deemed to be therapeutically beneficial. These visitors will be decided by the individual therapist you will be contacted if you are on the list. The list goes to the reception on each visiting day. Please do not arrive to visit if your name is not on the list as you will be turned away. Please note that cell phones are not allowed and that Telkom phone cards are to be used at the call boxes upstairs.
| Phone Hours: |
Mondays, Wednesdays, Fridays |
16:00 to 19:00 |
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Weekends & Public Holidays |
14:00 to 17:00 |
| Visiting Hours: |
Tuesdays & Thursdays |
18:00 to 19:00 |
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Weekends & Public Holidays |
14:00 to 17:00 |
Eating Disorders Unit
EDU patients are allowed visiting privileges from Day 6. Days for phone and visiting privileges alternate so if visiting falls on a phone day, the person will unfortunately have to wait until the next available visiting day. To protect our patients’ privacy and recovery we only allow visitors who are deemed to be therapeutically beneficial. These visitors will be decided by the individual therapist you will be contacted if you are on the list.
The list goes to the reception on each visiting day. Please do not arrive to visit if your name is not on the list as you will be turned away.
| Phone Hours: |
Mondays to Fridays |
18:00 to 20:00 |
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Weekends & Public Holidays |
14:00 to 17:00 |
| Visiting Hours: |
Mondays, Wednesdays, Fridays |
18:00 to 20:00 |
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Weekends & Public Holidays |
14:00 to 17:00 |
Young Adults Program
YAP patients are allowed visiting privileges from Day 4. Days for phone and visiting privileges alternate so if visiting falls on a phone day, the person will unfortunately have to wait until the next available visiting day. Cellphones are locked away and only allowed from 15:00 to 08:00 the following morning on Mondays and Wednesdays and full time over weekends. The visitors allowed will be decided by the individual therapist and you will be contacted if you are on the list. The list goes to the reception on each visiting day. Please do not arrive to visit if your name is not on the list as you will be turned away.
| Phone Hours: |
Mondays, Wednesdays, Friday |
15:00 to 08:00 |
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Weekends & Public Holidays |
Full time |
| Visiting Hours: |
Mondays, Wednesdays, Fridays |
18:00 to 20:00 |
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Weekends & Public Holidays |
14:00 to 17:00 |
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